1.
What is the lead time for orders to be shipped?
2. What is the
status of my order?
3. I need to cancel my order. What do I
do?
4. I want to return my order. How do I go
about that?
5. What forms of payment do you accept?
6. Do
you ship to international addresses?
7. Do you ship to Hawaii, Alaska,
Puerto Rico, or FPO/APO addresses?
8. Do you have a store that I
can go into?
9. Do you have a catalog?
10. Do you charge sales
tax?
11. Do I need to create an account?
12. Is it safe to use my credit
card on your site?
13. How do I use gift certificates?
14. What if
I forget my
password?
1. Q: What is the lead time for
orders to be shipped?
A: Product lead
times vary. Please refer to the product page description which will have the
most accurate
and up to date ship times listed.
2. Q: What is the status of
my order?
A: Your order status will be
available 24 hours after your order has been placed, by clicking on the "My
Account" link.
From there, you will be able to view information about your order. Please note:
if you do not set up a user name and password during checkout at the time of purchase,
online viewing will be unavailable.
3. Q: I need to cancel
my order. What do I do?
A: For tracking
purposes, we require cancellation requests to be submitted in writing (via
email to: admin@distinctivenurseries.com). We
will reply back within 1 business day. You may
also reference
our Policies page for more information on which items qualify to be
canceled.
4. Q: I want to return my order. How do I go about
that?
A: For tracking purposes, we require
return requests to be submitted in writing (via
email to: admin@distinctivenurseries.com).
We will reply back within 1 business day. You may
also visit our
Policies page for more information on which items qualify for
returns.
5. Q: What forms of payment do you
accept?
A: Currently we
accept Visa, Mastercard, and American Express.
6. Q: Do you
ship to international addresses?
A: Yes, we do
ship to most international locations. Free shipping does not apply to any order
outside the contiguous U.S.; therefore, we suggest that you email us a list of item names
and quantities of the items
you are interested in
so we can give you an estimated shipping quote prior to placing your order.
The email
address is: admin@distinctivenurseries.com.
7.
Q: Do you ship to Hawaii, Alaska, Puerto Rico or FPO/APO addresses?
A: Absolutely! However, due to shipping
differences to these locations, free shipping does not
apply to
orders going to these destinations. You may email us a list of item names and
quantities so
that we may give
you a shipping quote prior to placing your order (email to: admin@distinctivenurseries.com).
8.
Q: Do you have a store that I can go into?
A:
We are an e-tailer only, we do not have any physical store
locations.
9. Q: Do you have a catalog?
A: No, we do not publish a
catalog.
10. Q: Do you charge sales
tax?
A: We only charge sales
tax for orders shipping in Texas. The rate is
8.25%.
11. Q: Do I need to create an
account?
A: It is not a requirement at the
time of purchase; however, we highly recommend that you do. By not setting
up a user name
and password to create an account with us, you will not have online
access to your order status
after the order is
placed.
12: Q: Is it safe to use my credit card on your site?
A: Yes, we use a secure socket layer
(SSL) software that is industry standard for e-commerce
transactions and
is best software today for secure commerce transactions. It encrypts your credit
card number so that
it cannot
be read as the information travels over the
internet.
13. Q: How do I use gift certificates?
A: If you have a gift certificate, you
will enter it during checkout in the gift certificate field. Once entered, the
amount on the
gift certificate will be deducted from your total amount of purchase. If the
gift certificate amount is more
than the total
you are purchasing, the additional amount available will remain on that same
gift certificate code. We can
not refund gift
certificates once purchased. They also do not have an expiration
date.
14. Q: What if I forget my
password?
A: On the order status log in
field, there is a "forgot password" link - we will email you the password from
that link.
15: Q: Are the colors as I see them on my
monitor the actual colors?
A: We make
every attempt to portray the colors as they actually are; however, every monitor
does vary. For this reason,
on bedding, we
suggest you order fabric swatches when available to make sure that the colors
will work for you.
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